Refund policy

 

REFUND & RETURN POLICY

1. Right of Withdrawal (EU/EEA only)

Customers within the EU/EEA have a 14-day withdrawal period, starting on the day you receive the order.

2. Exceptions – Custom & Art Products

The right of withdrawal does not apply to:

• Limited edition art
• Prints made on demand
• Personalized or custom products

Legal basis:

• Angrerettloven §22
• EU Consumer Rights Directive Article 16

3. Return Conditions

To be eligible for a return:

• The product must be unused
• In original condition
• Packed securely

The customer is responsible for return shipping costs unless the item was damaged or incorrect.

4. Refunds

When a return is approved, the refund will be processed using the same payment method.

Shipping fees are not refundable unless otherwise required by law.

5. Claims & Damages

If you received a damaged product:

• Contact us within 14 days
• Include photos and order number

We will replace the product or issue a refund.

Contact: customer-service@lucurate.com